Privacy Policy

Introduction

Maidsway Cleaning Service (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.   

Information We Collect   

Personal Information: We collect information you voluntarily provide, such as your name, address, phone number, email address, payment information, and cleaning preferences (e.g., home size, service type).

Non-Personal Information: We may collect non-personal information like your IP address, browser type, and pages visited on our website to improve our services.

How We Use Your Information

We use your information to:

• Provide and improve cleaning services.
• Send appointment reminders and confirmations.
• Process payments.
• Respond to your inquiries.
• Send you promotional offers and updates (you can opt out of these).

Text Message Communications

Consent: By providing your mobile phone number and opting in, you consent to receive marketing and informational text messages, including appointment reminders, promotions, and service updates.

Data Collection and Use: We use RingCentral and Twilio to send texts. They may collect your phone number, message content, and timestamps to provide and improve their services. We use this information for the purposes described above.

Opt-Out: Opt out of texts anytime by replying “STOP” or contacting us at 512-759-6290 or support@maidsway.com.

TCPA Compliance: Our text message practices comply with the Telephone Consumer Protection Act (TCPA).

Data Sharing

SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
We may share your personal information with trusted third-party service providers who assist us (e.g., payment processors), but they are obligated to protect your information. We may also disclose your information if required by law.

Data Security

We take reasonable measures (e.g., encryption, access controls) to protect your information, but no method is completely secure.

Data Retention

We retain your information for as long as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You can access, correct, or request deletion of your personal information by contacting us at 512-759-6290 or support@maidsway.com. We will respond to your request within a reasonable timeframe.

Children’s Privacy

Our services are not for children under 13. We don’t knowingly collect their information.

Updates to this Privacy Policy

We may update this policy. Changes will be posted on our website.

Contact Us

Contact us at 512-759-6290 or support@maidsway.com with any questions.